Help & Contact

Frequently Asked Questions

WHAT IS FABKIDS?

FabKids is a personalized shopping experience that gives you access to high-quality, fashionable, and super affordable kids clothes and shoes.

Our team of style experts, led by Head Designer Denise Kalinowski, keeps your kids in high-quality, fashionable styles, and on trend by handpicking a selection of fabulous outfits and styles every month based on your personal style. There's no obligation to buy. Shipping is free on all orders over $49 and exchanges are a breeze.

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HOW DOES FABKIDS WORK?

How to Join:
1. Take a Short Style Quiz:
Create a style profile to help our stylist get to know your kid(s) better.

2. Get A Personalized Fabshop:
New styles and outfits are handpicked just for you each month.

3. Go shopping!
Buy what you love—all outfits are just $29.95 and single styles start at $14.95.

FabKids VIP Membership Program
Once you make your first purchase, you will be enrolled in our free VIP membership program. As a VIP, you'll receive members-only pricing of $29.95 as well as other private perks.

VIP Member Perks
• All outifts just $29.95 and styles starting at $14.95.
• Free shipping on orders over $49.00.
• Easy Exchanges. If the everything fits, great! If not, simply exchange it.
• Customized picks curated by stylists just for you.
• It's free to look and no obligation to buy.
• Quality kids clothing & footwear, designed in San Francisco by industry experts.
• Over 1 million members can't be wrong!

How the VIP Program Works
1. Get a Personalized Fabshop on the 1st of Every Month
Receive new styles handpicked just for you by our stylists each month.

2. Visit Your Fabshop By the 5th of the Month
Log in to your Fabshop and check out your new selections by the 5th of the month. Browse and buy your favorite styles. Each FabKids outfit is only $29.95 and individual styles start at $14.95.

3. No Obligation to Buy. Just Skip The Month To Avoid A Membership Charge.

Skipping the Month
If you're not ready to make a purchase, simply Skip the Month by the 5th and you will not be charged. You can skip as many months as you'd like.

Membership Charge
If you don't make a purchase or Skip the Month by the 5th, you will be charged $29.95 for a member credit on the 6th. Each member credit can be redeemed for 1 outfit (or $29.95 worth of individual styles), so use it to shop later.
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Can I purchase without becoming a VIP?

Absolutely! However, Non-VIP members will not enjoy the benefits of the VIP Membership, including Reward Points and discounts on outfits and individual items. During the checkout process, simply uncheck the "VIP Membership" box to purchase as a regular member.
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WHAT IF I DON'T LIKE MY SELECTIONS?

If nothing in your personalized Fabshop catches your eye, then checkout all of our new styles by clicking the Shop All button.
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What sizes does FabKids offer?

FabKids offer sizes 2-12 in both girls and boys. For additional sizing information, you can check out the size chart: http://www.fabkids.com/chart.htm. Each item will also have sizing details available in the product description.
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DO I HAVE TO PURCHASE AN ITEM EVERY MONTH?

No, there is no obligation to buy. We've made it easy to skip any month. Simply visit your Fabshop between the 1st and the 5th of the month and select the Skip This Month option. You won't be charged and no member credit will be generated for you. If you have a change of heart and would like to make a purchase later, you can visit your Fabshop at any time and make a selection even after you've skipped the month. You can only skip the month by visiting your Fabshop; at this time, customers are not able to skip the month via voicemail or email.
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HOW MUCH IS SHIPPING?

All orders $49 or more sent via standard shipping to destinations within the contiguous United States are shipped FREE of charge. An additional fee of $9 is applied to all orders shipped to Alaska, Hawaii and APO/FPO, orders under $49, are charged $4.95 for standard shipping. Shipping takes 4-10 business days for delivery. Guaranteed express shipping within the contiguous United States is available for $8.95 per order. Orders shipped using Guaranteed Express to Alaska, Hawaii, and APO/FPO are charged the original $9.00 fee, plus an extra $8.95. Shipping takes 2-3 business days for delivery.
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WHEN CAN I EXPECT MY ORDER TO ARRIVE? CAN I TRACK MY ORDER?

Orders are typically processed within 2 business days. As soon as your order ships, you will be provided with a tracking number via email so you can track the status of your shipment. If your order is sent via standard shipping, expect it to arrive within 7-10 business days. If your order is sent via Guaranteed Express shipping, expect it to arrive within 2-3 business days. You will also find your order details and tracking information on the Order History tab within the My Account section.
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WHEN AM I CHARGED FOR MY PURCHASE?

FabKids charges your credit card at the time your order actually ships.
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WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

FabKids accepts all major credit cards, including Visa, Master Card and America Express. We cannot accept personal checks or money orders.
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Does FabKids charge sales tax?

That depends on where you live. Customers with a shipping address in California, Kentucky, or North Carolina will be subject to sales tax on purchases. Shipping addresses in other states will not be subject to sales tax.
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WHAT IS YOUR EXCHANGE POLICY?

FabKids strives to provide superior customer service and a quality shopping experience to all of our members. That's why shipping, returns and exchanges are hassle-free. If for any reason you are not satisfied with your selection, you can exchange it for another style or return it for a member credit or store credit FREE of charge. We accept returns up to 30 days from date of shipment for items that are in new, unused condition and have all of the original packaging intact. Due to our fabulous pricing, we are required to charge a $5.95 restocking fee for all items returned for a refund.

Visit our Shipping & Returns page for more information about our shipping and return policies.
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WHERE ELSE CAN I BUY FABKIDS?

Our clothing is designed exclusively for our members by the FabKids team and is not available anywhere else.
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CAN I CANCEL MY FABKIDS VIP MEMBERSHIP?

You may cancel your FabKids VIP Membership at any time. There is absolutely no cancellation fee. If you would like to continue receiving selections, then just skip the month by clicking Skip This Month in your Fabshop between the 1st and the 5th of the month. You won't be charged and no member credit will be generated for you. If you no longer want to skip the month, then call our Member Services Team at 1-855-FAB-KIDS 7 days a week, 9am - 9pm (Eastern) to cancel your VIP Membership.
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What are all the different ways I can earn Reward Points?

1. Invite friends to join FabKids! You can invite friends either through email, the Facebook app or by directly posting the invite URL. Your friends must click back through the link you shared. They must also sign up during the same session as they click back to our site. You will get points after they make their first purchase.
2. Make a purchase! For every dollar you spend, you earn 2 points.
3. Tell us how much you love your recent purchase and write a review on the site. Earn 20 points for each review you write!
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WHY HAVEN'T I BEEN RECEIVING MY FABKIDS EMAILS?

Sometimes email service providers, such as Gmail or Yahoo, filter emails into SPAM folders.

Here are 3 easy steps to fix this issue:
1. Go to your SPAM folder
2. Open a FabKids email
3. Click on the “NOT SPAM” button on the top of the web page

You may also want to add FabKids to your accepted contact list.
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HOW WILL I BE NOTIFIED TO SKIP THE MONTH?

VIPs will continue to receive email, Facebook, and Twitter notifications.
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