Shipping & Returns | FabKids

Shipping & Returns Made Easy!

Shipping and handling charges are based on your subtotal order amount, calculated after applicable discounts and before sales tax. Rates are calculated as follows:

Standard Shipping
Subtotal Amount 48 Contiguous
United States
Alaska, Hawaii, APO/FPO Canada
$59 and over FREE
4-10 Business Days
$9.00
Up to 30 Business Days
$14.95*
9-14 Business Days
Under $59 $4.95 Flat Rate
4-10 Business Days
$9.00
Up to 30 Business Days
$14.95*
9-14 Business Days
Rush Shipping
Subtotal Amount 48 Contiguous
United States
Alaska, Hawaii, APO/FPO Canada
Any $8.95
2-3 Business Days
N/A N/A

* There may be delays due to unforeseen circumstances or customs. If you haven't received your order after 4 weeks, please call Member Services at 1-855-FAB-KIDS. The customer is responsible for any duties or taxes on the value of the goods purchased, which may be imposed by the Canadian Government.

Holiday Shipping Cutoff Dates
Order By Shipping Method Delivery By  
Wednesday Dec 6th Standard - Classic Fab Dec 23rd  
Tuesday Dec 12th 2-3 Day - Express Fab Dec 23rd  

* Orders placed with Classic Fab after 12/6 or Express Fab after 12/12 cannot be guaranteed by Dec 23rd.

Return & Exchange Policy

FabKids strives to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges within 30 days from the date of shipment and in new, unused condition with original tags and packaging.

Return instructions for US and APO/FPO:
FabKids offers 3 easy and free return options: (1) return for FabKids membership or store credit; (2) exchange for another item; (3) return for full a refund*. Return shipping and handling for non-contiguous U.S. territories, including Alaska, Hawaii, Puerto Rico and APOs, is $9.

Return instructions for Canada:
In order to offer the highest level of service and mitigate any issues related to out of stock items, exchanges are not offered in Canada at this time. If you would like to exchange an item, please return the item and place a new order. Please note: new orders are subject to standard shipping rates.

For returns from Canada, please call Member Services anytime at 1-855-FAB-KIDS, 24 hours a day, 7 days a week. Member Services will create a Return Merchandize Authorization (RMA) number that you can write down for your records. After speaking with Member Services, go to your Order History in your FabKids account and find the order you'd like to return. Click on "Print your return details” and print the form. This form should have the Order number and RMA number already filled in for you. Please prepare a package and include the completed form. Ship the package using a local shipping carrier to the following address:

FabKids
8161 National Turnpike
Louisville, KY 40214

Please note that any membership or store credit used to pay for an order will be returned in the same format and will not be eligible for a refund to a credit card.

*Rewards points associated with the purchase will be deducted from your account if you do choose a refund.

Shipping Your Return & Exchanges

Returns and exchanges are easy! Just print your return label and return packing slip by visiting the Order History page under My Account. Then follow these steps:

Step 1 - Print Label and Return Slip Step 2 - Prepare Package Including Return Slip Step 3 - Attach Return Label Step 4 - Ship It
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All FabKids members who make a transaction utilizing their Masterpass checkout button option on FabKids.com during the Promotion Period are eligible to receive a Loyalty Points Bonus. Loyalty Points Bonus is valued at One Thousand (1,000) loyalty points. Promotion Period is the first day of the month through the last day of the same month. Offer is only valid for FabKids members who utilize a Masterpass checkout option for their FabKids purchase. One Thousand (1,000) loyalty points will be added to member's account on the 5th of the following month after purchase is made. (Ex. Member who makes a purchase utilizing their Masterpass checkout option on FabKids.com on 10/02/2017 at 11:59 PM PST, will have One Thousand (1,000) loyalty points added to their account on or before 11/15/17 at 11:59 PM PST). Member is eligible to receive only one (1) One Thousand (1,000) Loyalty Points Bonus per month. Cannot be applied to any previous FabKids.com purchase that was processed utilizing a Masterpass checkout button. FabKids is not accountable for any point balance discrepancies, including point balances that have already been spent or expired. Member Credits can be applied toward Eligible Masterpass button checkout Purchase. Eligible Masterpass checkout button Purchase would need to be at least $.01 and completed during the Promotion Period. Points expire one (1) year from when points were added to members account. Non-transferable. FabKids is not responsible for any fraudulent activity or use of card. Cannot be redeemed for cash. FabKids's standard terms of service regarding shipping, returns, and exchanges apply. Terms subject to change at any time without notice. Promo does not apply to cancelled orders. Offer valid in the US only.

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