Help & Contact

Shipping & Returns Made Easy!

Shipping and handling charges are based on your subtotal order amount, calculated after applicable discounts and before sales tax. Rates are calculated as follows:

Standard Shipping
Subtotal Amount 48 Contiguous
United States
Alaska, Hawaii, APO/FPO Canada
$49.00 and over FREE
4-10 Business Days
$9.00
Up to 30 Business Days
$14.95*
9-14 Business Days
Under $49.00 $4.95 Flat Rate
4-10 Business Days
$9.00
Up to 30 Business Days
$14.95*
9-14 Business Days
Rush Shipping
Subtotal Amount 48 Contiguous
United States
Alaska, Hawaii, APO/FPO Canada
$49.00 and over $8.95
2-3 Business Days
N/A N/A
Under $49.00 $8.95
2-3 Business Days
N/A N/A

* There may be delays due to unforeseen circumstances or customs. If you haven't received your order after 4 weeks, please call Member Services at 1-855-FAB-KIDS. The customer is responsible for any duties or taxes on the value of the goods purchased, which may be imposed by the Canadian Government.

Return & Exchange Policy

FabKids strives to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges within 30 days from the date of shipment and in new, unused condition with original tags and packaging.

Return instructions for US and APO/FPO:
FabKids offers 3 easy return options: (1) return for FabKids membership or store credit; (2) exchange for another item; (3) return for a refund* minus a $5.95 restocking fee. Return shipping and handling for non-contiguous U.S. territories, including Alaska, Hawaii, Puerto Rico and APOs, is $9.

Return instructions for Canada:
FabKids offers 2 return options: (1) return for FabKids membership or store credit; (2) return for a refund minus a $5.95 restocking fee*. At this time, we cannot provide return shipping labels to orders delivered to Canada and recommend using a local shipping carrier. In order to offer the highest level of service and mitigate any issues related to out of stock items, exchanges are not offered in Canada at this time. If you would like to exchange an item, please return the item and place a new order. Please note: new orders are subject to standard shipping rates.

For returns from Canada, please call Member Services at 1-855-FAB-KIDS, 7 days a week, anytime between 9 am – 9 pm (Eastern). Member Services will create a Return Merchandize Authorization (RMA) number that you can write down for your records. After speaking with Member Services, go to your Order History in your FabKids account and find the order you'd like to return. Click on "Print your return details” and print the form. This form should have the Order number and RMA number already filled in for you. Please prepare a package and include the completed form. Ship the package using a local shipping carrier to the following address:

FabKids
8161 National Turnpike
Louisville, KY 40214

Please note that any membership or store credit used to pay for an order will be returned in the same format and will not be eligible for a refund to a credit card.

*Rewards points associated with the purchase will be deducted from your account if you do choose a refund.

Shipping Your Return & Exchanges

Returns and exchanges are easy! Just print your return label and return packing slip by visiting the Order History page under My Account. Then follow these steps:

Step 1 - Print Label and Return Slip Step 2 - Prepare Package Including Return Slip Step 3 - Attach Return Label Step 4 - Ship It